Uncle Food

To access wholesale, you need to first create an account. Visit the registration page, enter your information, and click "Create". Once this process is completed, the registration will be considered valid and you can continue with your purchases.

It's simple to do. You just need to:

• Select the desired products and add them to the cart using the appropriate button 🛒;
• Check the cart summary to ensure you haven't forgotten anything;
• Proceed to checkout by entering the necessary shipping details;
• Select your preferred payment method (bank transfer, credit card, or cash on delivery) 💳 and enter the fiscal data;
• Confirm the order.

At the end of this process, an order summary will be sent to the email address provided during registration. Further updates on the shipment will be sent to you via a subsequent email. Shipping times are 5-7 working days, with deliveries from Monday to Friday, from 9 AM to 6 PM 🚚.

If you're having trouble with your order, one of our consultants is always available to help you! You can request assistance via live chat by clicking the icon at the bottom right.

If you encounter difficulties, check the following points:

• Verify that you have completed the registration process;
• Correctness of the password;
• Ensure you are entering the credentials on the site unclefood.com

If the problem persists, you can request assistance via live chat by clicking the icon at the bottom right.

If you lose your password, click on "Forgot Password" on the login screen. You will be sent an email with instructions to reset it.

For further assistance, contact us in chat by clicking the icon at the bottom right.

On Uncle Food the catalog is constantly updated.

You can still send us a list of desired products; if the quantity is significant, we will do our best to provide you with a quote. Availability is not always guaranteed, but we will do our best to meet your requests.

Shipping costs vary based on the order amount and, for Italy, they are about 7% of the total for orders over 140€, while for orders of a lower amount the shipping costs are fixed at 9.90€. Shipping is free for orders over 500€.

All shipments are entrusted to Bartolini; it is not possible to request delivery via another courier.

Standard delivery times are 5-7 working days from the date of payment credit. In special periods like Christmas, Easter, and Epiphany, slightly longer times may be required.

For orders directed to France, Germany, Austria, Spain, the Netherlands, Belgium, and Croatia, the shipping times are 5-7 working days and the costs correspond to 15% of the total order value with a minimum shipping cost of €14.90.

Regarding couriers, in Germany and Austria we rely on GLS, while in all other countries we use FedEx.

You can also choose to pick up for free on site, personally or by relying on a transport company.

Yes, it is possible to pick up on site: our warehouse is located in San Valentino Torio, province of Salerno. Just select this option at checkout and contact us afterwards to arrange the pickup day.

Yes, once your order is processed, you will receive an email with the tracking to monitor the shipment.

We ship to Italy, France, Germany, Austria, Spain, Netherlands, Belgium, and Croatia. For other countries, it is necessary to send a request via email to info@unclefood.com. We will proceed to prepare a quote, including shipping costs that vary depending on the destination.

We apologize for the inconvenience. Unfortunately, couriers do not always handle transportation with care, so it may happen that the goods are damaged. Alternatively, you can contact us to discuss the best solutions.

For assistance or information, you can contact us through the chat at the bottom right.

Sì, forniamo sempre tutte le etichette conformi alle normative vigenti. L'applicazione delle etichette ha un costo aggiuntivo di 0,07 € ciascuna. Qualora tu scelga di non acquistare il servizio di applicazione, sarà tua responsabilità apporre le etichette fornite da noi sui Prodotti acquistati. Le etichette, obbligatorie per la vendita dei Prodotti, devono essere applicate in conformità al Regolamento (UE) 1169/2011 e al Codice del Consumo italiano (D.Lgs. 206/2005). Ti ricordiamo che eventuali omissioni nell'applicazione delle etichette non potranno essere imputate alla nostra responsabilità.

Riceverai la tua fattura in formato elettronico attraverso il Sistema di Interscambio (SDI) o tramite posta elettronica certificata (PEC), se specificato. Assicurati di avere i tuoi dati di contatto aggiornati per garantire la corretta ricezione delle comunicazioni fiscali. Riceverai la fattura entro 7 giorni dalla data di spedizione o, in periodi di picco, al massimo entro il 15 del mese successivo alla fornitura della merce, conformemente all'articolo 1 del Decreto Legislativo n. 127/2015.