To access wholesale, you need to first create an account. Visit the registration page, enter your details, and click "Create". Once this process is completed, the registration will be considered valid and you can proceed with your purchases.

It's simple to do. You just need to:

• Select the desired products and add them to the cart using the appropriate button 🛒;
• Check the cart summary to ensure you haven't forgotten anything;
• Proceed to checkout by entering the necessary shipping details;
• Select the preferred payment method (bank transfer, credit card, or cash on delivery) 💳 and enter the billing details;
• Confirm the order.

At the end of this process, an order summary will be sent to the email address provided during registration. Further shipping updates will be sent to you via a subsequent email. Shipping times are 5-7 working days, with deliveries from Monday to Friday, from 9 AM to 6 PM 🚚.

If you are having issues with your order, one of our consultants is always available to help you! You can request assistance through the live chat by clicking on the icon at the bottom right.

If you encounter difficulties, check the following points:

• Ensure you have completed the registration process;
• Correctness of the password;
• Make sure you are entering the credentials on the site unclefood.com

If the problem persists, you can request assistance through the live chat by clicking on the icon at the bottom right.

If you lose your password, click on "Forgot Password" on the login screen. You will be sent an email with instructions to reset it.

For further assistance, contact us in chat by clicking on the icon at the bottom right.

On Uncle Food, the catalog is constantly being updated.

You can, however, send us a list of the desired products; if the quantity is significant, we will do our best to provide you with a quote. Availability is not always guaranteed, but we will do our best to meet your requests.

Shipping costs vary based on the order amount and, for Italy, are about 7% of the total for orders over 140€, while for orders below this amount, the shipping costs are fixed at 9.90€. Shipping is free for orders over 500€.

All shipments are entrusted to Bartolini; it is not possible to request delivery through another courier.

The standard delivery times are 5-7 working days from the date of payment receipt. During special periods like Christmas, Easter, and Epiphany, slightly longer delivery times may be required.

For orders directed to France, Germany, Austria, Spain, the Netherlands, Belgium, and Croatia, the shipping times are 5-7 working days, and the shipping costs correspond to 15% of the total order value. In France, Spain, and Germany, the minimum shipping cost is €14.90; in the Netherlands, Belgium, and Austria it is €12.90, and in Croatia, it is €49.90.

Regarding couriers, in Germany and Austria we rely on GLS, while in all other countries we use FedEx.

You can also choose to pick up for free at our location, either personally or by relying on a transport company.

Yes, it is possible to pick up at the location: our warehouse is located in San Valentino Torio, province of Salerno. Just select this option at checkout and contact us afterward to arrange the pick-up day.

Yes, once your order is processed, you will receive an email with the tracking to monitor the shipment.

We ship to Italy, France, Germany, Austria, Spain, the Netherlands, Belgium, and Croatia. For other countries, it is necessary to send the request via email to info@unclefood.com. We will provide a quote, including shipping costs that vary depending on the destination.

We apologize for the inconvenience. Unfortunately, couriers do not always handle transport with due care, so it may happen that the goods are damaged. Alternatively, you can contact us to discuss the best solutions.

For assistance or information, you can contact us via the chat at the bottom right.