To access wholesale, you must first proceed with the creation of an account. Visit the page, enter your details, and click "Create". Once this process is completed, the registration will be considered valid and you can continue with your purchases.

It's simple to do. You just need to:

• Select the desired products and add them to the cart using the appropriate button 🛒;
• Verify the cart summary to ensure you haven't forgotten anything;
• Proceed to checkout by entering the necessary shipping details;
• Select the preferred payment method (bank transfer, credit card, or cash on delivery) 💳 and enter the billing information;
• Confirm the order.

At the end of this process, an order summary will be sent to the email address provided during registration. Further shipping updates will be sent to you through a subsequent email. Shipping times are 5-7 working days, with deliveries from Monday to Friday, from 9 am to 6 pm 🚚.

If you encounter difficulties, check the following points:

• Ensure you have completed the registration process;
• Correctness of the password and email;

If the problem persists, contact us through the chat at the bottom right.

If you lose your password, click on "Forgotten Password" on the login page. An email with instructions to reset it will be sent to you.

For further assistance, contact us through the chat at the bottom right.

On Uncle Food the catalog is constantly being updated.

However, you can send us a list of desired products; if the quantity is significant, we will do our best to provide you with a quote. Availability is not always guaranteed, but we will do our best to meet your requests.

Shipping costs vary depending on the order amount and, for Italy, are about 7% of the total for orders over €140, while for lower-value orders shipping costs are fixed at €9.90. Shipping is free for orders over €500.

All shipments are entrusted to Bartolini; it is not possible to request delivery via another courier.

Standard delivery times are 3-5 working days from the date payment is credited. During special periods such as Christmas, Easter, and Epiphany, slightly longer delivery times may be required.

For orders shipped to France, Germany, Austria, Spain, the Netherlands, and Belgium, shipping times are 5-7 working days and the charges correspond to 15% of the total order value with a minimum shipping cost of €14.90. For Croatia, instead, it is 20% of the total order value.

As for couriers, in Germany and Austria we rely on GLS, while in all other countries we use FedEx.

It is also possible to pick up the goods free of charge at our premises, either personally or by using a transport company.

Yes, it is possible to pick up at our location: our warehouse is located in San Valentino Torio, province of Salerno. Just select this option at checkout and contact us afterwards to arrange the pickup day.

Yes, once your order is processed, you will receive an email with the tracking to monitor the shipment.

We ship to Italy, France, Germany, Netherlands, Belgium, Austria, Croatia, and Spain. For other countries, you need to send a request via email to info@unclefood.com. We will provide a quote, including shipping costs that vary depending on the destination.

We apologize for the inconvenience. Unfortunately, couriers do not always handle transportation with care, so it may happen that goods are damaged.

For any problem, however, you can contact us through the chat at the bottom right to discuss the best solutions.

For assistance or information, you can contact us through the chat at the bottom right.

Sì, forniamo sempre tutte le etichette conformi alle normative vigenti. L'applicazione delle etichette ha un costo aggiuntivo di 0,07 € ciascuna. Qualora tu scelga di non acquistare il servizio di applicazione, sarà tua responsabilità apporre le etichette fornite da noi sui Prodotti acquistati. Le etichette, obbligatorie per la vendita dei Prodotti, devono essere applicate in conformità al Regolamento (UE) 1169/2011 e al Codice del Consumo italiano (D.Lgs. 206/2005). Ti ricordiamo che eventuali omissioni nell'applicazione delle etichette non potranno essere imputate alla nostra responsabilità.

Riceverai la tua fattura in formato elettronico attraverso il Sistema di Interscambio (SDI) o tramite posta elettronica certificata (PEC), se specificato. Assicurati di avere i tuoi dati di contatto aggiornati per garantire la corretta ricezione delle comunicazioni fiscali. La fattura viene emessa entro 7 giorni dalla data di spedizione e, in periodi di picco, entro il 15 del mese successivo alla fornitura della merce, conformemente all'articolo 1 del Decreto Legislativo n. 127/2015